What forms of payment do you accept?
We gladly accept most major debit and credit cards including Visa, MasterCard and American Express.
How secure is this store?
Our payment provider Stripe, is safe and secure and uses SSL protocol. It has been audited by a PCI-certified auditor and is certified to a PCI Level 1 Service Provider. This is the most stringent level of certification available.
What happens if I’m not in when you try to deliver?
Unless Royal Mail are able to post the parcel, it will be taken to your nearest Royal Mail delivery office where you can either collect it or arrange for its redelivery. Parcels not collected within two weeks will be returned to us.
How do refunds work?
All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.
Can I cancel or amend an order?
If you are able to contact us prior to your order being sent for dispatch, we can cancel or amend an order. If it has been sent for dispatch, unfortunately you will have to place a new order. Your right to cancel under the Distance Selling Regulations are unaffected.
What do I need to do to cancel an order?
Under the Distance Selling Regulations, you can cancel an order if you do so in writing within seven days of receipt. We will refund you the full value of your order, plus delivery costs. However, you are responsible for returning the goods to us as per our returns policy.