Security
Our site is built on Squarespace which is completely secure, PCI compliant and SSL enabled.
For payments Squarespace uses Stripe which has been audited by a PCI-certifed auditor and is certified to PCI Service Provider Level 1. The most stringent level of certification available.
All our card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting and transmitting card numbers runs in separate hosting infrastructure and doesn't share any credentials with Stripe's primary service (API, website, Etc).
Privacy
Our priority at all times is to give you an easy and enjoyable shopping experience while protecting your privacy and the integrity of your personal information.
If you wish to make a purchase or sign up for our weekly newsletter, you will obviously be required to pass over such information as will enable us to fulfil your request.
We keep a record of this information in our database so we may recognise you as a customer. We also keep a record of your purchases and we often save email correspondence so we may track questions or concerns you may have with our products or service. It is always password-protected and stored on a secure server.
Our data collection and storage is governed by the rules of the UK Data Protection Act.
Terms & Conditions
The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and The Narratorium (also referred hereafter as ‘we', ‘us', ‘our', ‘The Narratorium'). By placing an order on this website, you are deemed to have read and agreed these terms and conditions. If you have any questions, please contact us via email or telephone.
Placing an Order
When placing an order, you undertake that any and all information given is accurate and complete.
To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed.
All orders are subject to acceptance and product availability.
Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Narratorium for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the dispatch of the item(s).
If you place an order for an item that has become unavailable, your credit/debit card will still be charged for the full value of the goods when the order is placed. This will also be the case if you choose to make payment with PayPal, you will be charged for the full value of the goods when your order is placed.
If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.
Special Offers & Promotions
Unless otherwise stated, special offers cannot be used in conjunction with any other promotion nor are they valid for the purchase of gift vouchers.
Unless otherwise stated, all free delivery and free returns promotions are limited to UK addresses.
Delivery
Stock permitting, all orders are usually dispatched within 1/2 working days of the order being accepted. If the item is not in stock it will be handmade to order and can take between 1 - 4 weeks to be dispatched.
In the event that an item is out of stock and unable to be made to order, we will notify you and issue a refund.
The delivery period stated within which you will receive your order is indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
Returns Policy
You may ordinarily return any products within 30 days of receipt for a refund or exchange as long as those products are unworn (except for the purposes of trying on).
We strongly recommend that you obtain proof of postage as we do not accept any responsibility for returned items that fail to reach us.
Your Right to Cancel
You may normally cancel this contract in writing within seven days of receiving the order. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.
If the products have already been despatched, you will be required to return the items as per our returns policy.
Payment & Taxes
We accept online payment in a secure environment by credit card or debit card. We currently accept Visa, Mastercard and American Express.
All prices are quoted in pounds sterling and, if you are ordering from inside the EU, are inclusive of VAT.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Copyright & Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Narratorium or its content and technology providers or their respective owners.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.
Disclaimer & Limitations Of Liability
The Narratorium does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, The Narratorium shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Narratorium or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While The Narratorium uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and The Narratorium will not be responsible for any errors or omissions or for the results arising from the use of such information.
While The Narratorium takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, The Narratorium will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Narratorium does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Narratorium.
The entire liability of The Narratorium under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
The Narratorium will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
The Narratorium may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of The Narratorium.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Law & Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.