Narratorium

Jewellery that has a story to tell

DELIVERY


Narratorium_Giftbox_Storycard

Delivery costs

All jewellery is made to order, so please allow 1 - 2 weeks for delivery. Once your order is ready (we will notify you via email) your parcel will be delivered via the Royal Mail. Please see below for shipping costs.

UK Delivery £4.95

Parcels are sent to UK addresses are sent via Royal Mail’s 1st Class Signed For service, so please make sure someone is in to receive the parcel. You will receive a tracking number and notification of delivery via email. (An extra £5.00 is charged per additional item)

European Delivery £9.95

We are happy to send parcels to EU addresses, these are sent via Royal Mail International Signed For. Price does not include any import duties or local taxes, for which the recipient is responsible. (An extra £5.00 is charged per additional item)

Rest of World Delivery £9.95

Parcels can be shipped worldwide and are sent via Royal Mail. The price does not include any import duties or local taxes, for which the recipient is responsible. (An extra £5.00 is charged per additional item)

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Returns & Exchanges


We really hope that you love your purchase, but in the unfortunate event that you’re not happy for whatever reason, please see below for our returns policy.

Exchanges

We are happy to exchange a product for a different size, a different colour or a different product all-together, provided the item you are returning is still in perfect, resalable condition.

You will need to pay the postage to return the item to us, but there is no additional delivery charge for the exchanged item to be sent out.

Returns

If you are unhappy with your purchase, we are happy to offer a full refund provided all items are returned to us within 30 days of receipt. Items must arrive unworn, in perfect, re-saleable condition, with their packaging.

You will need to pay the postage to return the item to us.  Once we have received the original product, we aim to issue a refund within 5 working days.

Refunds & Exchanges for European and International Customers

We regret that we are unable to offer returns or exchanges for European or International customers.

Faulty Items

We aim to ensure all of our products are made to a high standard. However, in the unfortunate event that a fault has occurred or quality is substandard (or it is not the item you have ordered), please contact us via email or use the online form.


Request a refund or exchange


Please contact us via email or using the online form to request an exchange or refund, providing the following details:

  • Your name

  • Order number

  • The product name/details

  • Reason for exchange/refund

Please note, we cannot accept responsibility for an items that go missing in the post, it is your responsibility to make sure the item is returned safely. The replacement product or refund will not be sent until we have received the original product. You should receive your exchange or refund within 5 working days.

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